We have a 30-day return policy, meaning h. You have 30 days from receipt of your item to request a return.
To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags attached and in the original packaging. You will also need the receipt or proof of purchase.
To initiate a return, you can contact us at social@zetaswiss.ch.
If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
If you have any questions about returns, you can contact us at social@zetaswiss.ch at any time.
Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate and resolve the issue.
Exceptions/non-returnable items
Certain types of items cannot be returned, such as perishable items (such as food, flowers or plants), custom items (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns on discounted items or gift cards.
Exchange
The quickest way to ensure you get what you want is to return the item you have and, after accepting the return, make a separate purchase for the new item.
14-day right of withdrawal in the European Union
Notwithstanding the foregoing, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without giving any justification. As mentioned above, your item must be in the same condition as you received it, unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and will let you know whether or not the refund has been approved. If approved, the amount will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 working days have passed since your return was approved, please contact us at social@zetaswiss.ch.